Self Service is the New Full-Service. How many times have you opened up an internet browser and started researching something you were interested in purchasing? It’s become a standard practice over time as more information makes its way, daily, onto the Internet. Now, “doing your own research” is the first step to making an informed buying decision.
Technology is the backbone of modern business. It connects everyone to everything and provides the support that keeps it all running. Whether your operation is big or small, you’re using technology to get the job done.
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After working hard to gain a new customer, the emphasis quickly shifts to retaining that customer. From fulfilling the order or the service to helping them work through implementation and use, the customer is now on a journey with your company. How well that journey goes will have the greatest impact on whether or not your relationship with them grows…
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