Customer experience today is the wildcard that makes or breaks many companies. While one-click shopping, cookie tracking, and same-day delivery have made finding and buying products easier than ever for consumers, good customer service and great customer experiences still play a major role in creating shopping experiences that get customers to buy more…
Labor is the greatest challenge facing employers today. We've all seen the rapid increase in vacancy notices in front of shops, restaurants, and factories. More recently, the Omicron variant has been wreaking havoc on the already depleted workforce. It’s bewildering that there can be so many vacancies when nearly every employer seems to be offering…
In earlier posts, we’ve taken a look at the evolution of Communications Platform as a Service (CPaaS) technology over the last couple of years, including a study of how the pandemic has accelerated its adoption. However, it’s still early days for CPaaS. Providers are continually perfecting ways of streamlining customer service against the continuing…
