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What is Business Intelligence?
What is Business Intelligence?

By: Symplicity Communications

Business owners are constantly faced with a common dilemma - they are relied on to make difficult decisions, but they  don’t always have the information they need to make the most educated decisions for their business. 

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Customer Engagement Management: A Tool That Improves the Customer Experience
Customer Engagement Management: A Tool That Improves the Customer Experience

By: Symplicity Communications

Customer engagement is emerging as one of the most important aspects of business today. Businesses that improve their customer engagement are able to successfully create customer loyalty. This is a process that boosts sales and creates longer and more profitable business relationships. But while some tenets of customer engagement management may seem…

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