Contact Us
A Business Guide to Understanding Contact Centers as a Service (CCaaS)
A Business Guide to Understanding Contact Centers as a Service (CCaaS)

By: Symplicity Communications

After working hard to gain a new customer, the emphasis quickly shifts to retaining that customer. From fulfilling the order or the service to helping them work through implementation and use, the customer is now on a journey with your company. How well that journey goes will have the greatest impact on whether or not your relationship with them grows…

Read More
When All Else Fails, REST
When All Else Fails, REST

By: Symplicity Communications

This past year, I had an experience that so many business owners and leaders can relate to. I created a well-thought-out business plan with all of the bells and whistles. I researched, vetted, documented, and hired the people I needed to successfully implement our 2022 business plan. As you can imagine, everything went perfectly, right?

Read More