Picture this. When your customer phones in, she is never placed on hold. There are no queues, and there is no need for her to push a dozen numbers before getting through to the right agent. Instead, she’s directly connected to an agent who knows her name, has her case history already pulled up, complete with notes, and can offer personalized…
What the industry refers to now as Technology Expense Management (TEM) describes the various systems put in place by companies to proactively manage and control new expenses in the tech era.
Confusing and costly. That sums up the stereotypical view of enterprise communications. Thankfully, it doesn’t have to be that way. In the last few years, unified communications as a service (UCaaS) has come into its own, helping business owners to develop less expensive and more intuitive ways of communicating with clients and collaborating with…
