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After working hard to gain a new customer, the emphasis quickly shifts to retaining that customer. From fulfilling the order or the service to helping them work through implementation and use, the customer is now on a journey with your company. How well that journey goes will have the greatest impact on whether or not your relationship with them grows or withers.
Business owners are constantly faced with a common dilemma - they are relied on to make difficult decisions, but they don’t always have the information they need to make the most educated decisions for their business.
When you think about it, most of our modern technology is built to bring us closer together. Communication has been the driving force for many seismic technological shifts, from the advent of the telephone to the current state of the internet.
UCaaS (unified communications as a service) helps businesses bring together their various communication technologies under one convenient, streamlined source. From voice and video calls to audio conferencing, real-time messaging, and more, UCaaS unifies any and all forms of communication used by employees on a cloud-based interface.
Your communications ecosystem is critical to the success of your business – especially in the new era of work that is geo-dispersed and remote or hybrid-remote for the foreseeable future. Traditional communications systems such as on-site VoIP had their day, but many businesses have recognized the power of the cloud now. The flexibility, scalability, security, and convenience of cloud-based communications solutions has put unified communications as a service (UCaaS) in the spotlight.
With breaking news updates, stock market alerts, and alarming public health announcements, there is a lot to manage for enterprise leaders. Our new reality has changed everything for businesses, from employees now working completely from home to an increase in customer support calls. Many business leaders need to quickly adjust their communication strategy to keep up with this rapidly changing situation, while also contemplating how to maintain the same level of customer support and productivity among their employees who may directly or indirectly be affected by the current situation. Communications Platform as a Service (CPaaS) capabilities help ease the strain on resources with automation while outbound omni-channel notifications keep employees and customers in the loop. CPaaS enables entire organizations to communicate and collaborate effectively while minimizing risks to health and safety.
As with many cloud applications used to run mission-critical parts of the business, UCaaS has come of age. The rapid adoption by businesses of all sizes attests to its reliability. In addition to carrier-grade reliability for your business phone calls, a cloud communications and collaboration phone system like RingCentral Office® offers dramatic advantages over on-premises systems. These include benefits for your business and employees, as well as your network, data infrastructure, and IT resources. A full-featured cloud communications solution also offers all the integrated capabilities of team messaging, meetings, and contact center to address the challenges of today’s business environment.
Telecom providers are notorious for obfuscating bills and confusing users so businesses end up overpaying for services. Unfortunately, this problem is pervasive, and you...
It’s one thing to be charged with managing all your organization’s technology solutions and vendors. It’s another to have to do that on top of finding ways to reduce spending. Those 15-page telecom bills don’t make it easy to keep track of where your money is going, and – unfortunately – they’re designed to obfuscate your expenses. Add your growing cloud solution usage and other IT vendors to the list, and you’ve got a perfect storm of expense confusion.