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With breaking news updates, stock market alerts, and alarming public health announcements, there is a lot to manage for enterprise leaders. Our new reality has changed everything for businesses, from employees now working completely from home to an increase in customer support calls. Many business leaders need to quickly adjust their communication strategy to keep up with this rapidly changing situation, while also contemplating how to maintain the same level of customer support and productivity among their employees who may directly or indirectly be affected by the current situation. Communications Platform as a Service (CPaaS) capabilities help ease the strain on resources with automation while outbound omni-channel notifications keep employees and customers in the loop. CPaaS enables entire organizations to communicate and collaborate effectively while minimizing risks to health and safety.
Today, every organization (regardless of size or industry) has sophisticated communications tools at its core. These tools can often be expensive and complicated, requiring an upfront investment of capital and regular support staff. What if there was a way of achieving the same level of integration and collaboration that was more cost-effective, more flexible… and simpler??
Symplicity Communications celebrated the opening of our larger, more advanced work environment by hosting a ribbon-cutting ceremony with the Grand Rapids Area Chamber of Commerce. The event was attended by a diverse collection of clients, technology partners, and fellow members of the Chamber of Commerce. We were honored to be joined by so many great members of the Michigan business community for a night we’ll always remember.