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Customer Engagement Management: A Tool That Improves the Customer Experience
Customer Engagement Management: A Tool That Improves the Customer Experience

By: Symplicity Communications

Customer engagement is emerging as one of the most important aspects of business today. Businesses that improve their customer engagement are able to successfully create customer loyalty. This is a process that boosts sales and creates longer and more profitable business relationships. But while some tenets of customer engagement management may seem…

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Top 10 Benefits of Moving to a Cloud-Based Phone System
Top 10 Benefits of Moving to a Cloud-Based Phone System

By: Symplicity Communications

Cloud-based phone systems, or cloud phones, are quickly becoming the standard phone communication tool for businesses that are seeking to modernize their communications infrastructure with a system that is more reliable, more dynamic, and less expensive than older phone systems.

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