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A Business Guide to Understanding Contact Centers as a Service (CCaaS)
A Business Guide to Understanding Contact Centers as a Service (CCaaS)

By: Symplicity Communications

After working hard to gain a new customer, the emphasis quickly shifts to retaining that customer. From fulfilling the order or the service to helping them work through implementation and use, the customer is now on a journey with your company. How well that journey goes will have the greatest impact on whether or not your relationship with them grows…

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