Contact Us

Symplicity Communications

What are Automated Brand Interactions?
What are Automated Brand Interactions?

By: Symplicity Communications

Customers prioritize positive experiences above all else. This means that companies are under tremendous pressure to deliver exceptional customer experience (CX) like never before. A good experience can help you win a customer for life, while one bad interaction can cause you to lose them forever.

Read More
Enhancing Customer Experiences: Popular Tech and Tips on Improving CSAT and NPS Scores
Enhancing Customer Experiences: Popular Tech and Tips on Improving CSAT and NPS Scores

By: Symplicity Communications

Customer experience today is the wildcard that makes or breaks many companies. While one-click shopping, cookie tracking, and same-day delivery have made finding and buying products easier than ever for consumers, good customer service and great customer experiences still play a major role in creating shopping experiences that get customers to buy more…

Read More
Harnessing Technology to Stave Off the Great Resignation
Harnessing Technology to Stave Off the Great Resignation

By: Symplicity Communications

Labor is the greatest challenge facing employers today. We've all seen the rapid increase in vacancy notices in front of shops, restaurants, and factories. More recently, the Omicron variant has been wreaking havoc on the already depleted workforce. It’s bewildering that there can be so many vacancies when nearly every employer seems to be offering…

Read More