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A Business Guide to Understanding Contact Centers as a Service (CCaaS)
A Business Guide to Understanding Contact Centers as a Service (CCaaS)

By: Symplicity Communications

After working hard to gain a new customer, the emphasis quickly shifts to retaining that customer. From fulfilling the order or the service to helping them work through implementation and use, the customer is now on a journey with your company. How well that journey goes will have the greatest impact on whether or not your relationship with them grows…

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When All Else Fails, REST
When All Else Fails, REST

By: Symplicity Communications

This past year, I had an experience that so many business owners and leaders can relate to. I created a well-thought-out business plan with all of the bells and whistles. I researched, vetted, documented, and hired the people I needed to successfully implement our 2022 business plan. As you can imagine, everything went perfectly, right?

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What is Business Intelligence?
What is Business Intelligence?

By: Symplicity Communications

Business owners are constantly faced with a common dilemma - they are relied on to make difficult decisions, but they  don’t always have the information they need to make the most educated decisions for their business. 

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